Returns 

We want you to love the cross stitch pattern you've received. If, for any
    reason, you would like to exchange or return it, we are happy to
    replace it with another selection or provide you a refund
    for the purchase. Just repack the pattern or kit in its original packaging
    (if possible) with the packing slip and mail to:

Cross-Stitch-Art
2406 36th Ave. SE
Puyallup, Washington 98374

  Unfortunately, we cannot refund your  shipping charges.